Our team is happy to help, let's get in touch. 

Here you'll find the answers to many common questions as well as how to reach us via phone, email or live chat. 

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What are you looking for?

Frequently Asked Questions

Discover the answers to some of our most frequently asked questions. Still need help? Get in touch with us instead. 

How do I prepare for my service?


To help provide you with the best tire service experience, please follow these guidelines:

  • Make sure your vehicle is parked on a level surface.
  • If your car uses a lug nut key, make sure to have it nearby.
  • Ensure that there is enough space on all four sides of your vehicle.
  • If you need help, call 1-888-280-9119.

About 15-30 minutes from the time of your appointment, our technician will call you and meet you outside. Please maintain an appropriate social distance.




What if there is extreme weather?


The safety of our team and our customers is always a priority. Our technicians are unable to work during extreme weather conditions such as hail, severe rain, snowstorms or while an extreme cold warning is in effect. Should weather conditions prevent us from providing service, one of our tire services representatives will contact you to reschedule.




How can I cancel my appointment?


We understand that things come up! If you need to cancel your mobile service appointment, click on the live chat button, call us at 1-888-280-9119 or email info@tireneedsonwheels.ca




What are your hours of operation?


We are here Monday to Friday from 8:00 AM to 5:00 PM. We are also open on Saturdays from 10:00 AM until 4:00 PM. You can also book an appointment 24 hours a day using the self-service booking tool on our website.





Get in touch with us.

Our friendly tire services representatives are here to help you. Send us an email, give us a call or chat with our virtual representative.

Give us a call

1-888-280-9119

Monday to Friday | 8:00 AM - 5:00 PM

Saturdays | 10:00 AM - 4:00 PM 

Send us an email

info@tireneedsonwheels.ca

Feel free to send us an email anytime. We typically reply within one business day. 

Chat with us

Click the live chat button.

Our helpful virtual tire services representative is available 24/7 and can solve most issues.